Customer service
How can we help?
Ordering & payment
Where is my order?
- As soon as your package is on its way, you'll receive a shipping email with your tracking link.
- No email? Check your spam or promotions folder.
- Have an account? You'll also find your order and tracking under 'Orders'.
Germany · Delivered in 1–2 working days.
How does 1+1 free work?
Add 2 pairs to your cart and the second pair is free. Mix & match any colors and prescriptions – you choose.
My eyes have different powers. What do I order?
Order one pair per power. With 1+1 free, the second pair costs nothing and you have a spare lens of each.
Which payment methods can I use?
iDEAL, PayPal, Klarna, Bancontact, credit card and more. At checkout you'll see all options for your country.
Did my payment go through?
Then you'll get a confirmation by email right away. Nothing received? Check your spam folder too.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We ship fast, so once your order is on its way, the return policy applies.
My color or power is sold out. Now what?
Select it anyway and leave your email via the notify button. You'll hear from us as soon as it's back in stock.
Do you have gift cards?
Yes, a digital gift card from €10. It's sent by email.
Shipping
How fast will I receive my order?
Germany · Delivered in 1–2 working days. You receive a track & trace by email.
All delivery times
- NetherlandsOrder before 23:59, delivered tomorrow
- BelgiumOrder before 22:30, delivered tomorrow
- GermanyDelivered in 1–2 working days
- FranceDelivered in 1–3 working days
- ItalyDelivered in 1–3 working days
- SpainDelivered in 1–3 working days
- AustriaDelivered in 2–5 working days
- DenmarkDelivered in 2–4 working days
- FinlandDelivered in 3–5 working days
- IrelandDelivered in 2–5 working days
- NorwayDelivered in 2–5 working days
- PortugalDelivered in 2–5 working days
- SwedenDelivered in 2–3 working days
- SwitzerlandDelivered in 2–5 working days
- United KingdomDelivered in 2–3 working days
- United StatesDelivered in 2–5 working days
- CanadaDelivered in 2–5 working days
- AustraliaDelivered in 9–13 working days
- Rest of EuropeDelivered in 2–5 working days
- Rest of the worldDelivered in 2–5 working days
How do I track my order?
You receive a track & trace by email.
Do you ship to my country?
Yes, we ship across Europe and worldwide. You'll see the shipping costs at checkout.
Where do you ship from?
From the Netherlands.
Choosing lenses
Do you have prescription lenses?
Yes, from 0.00 to −8.00. 0.00 means no prescription. Plus powers are not available.
Do the lenses correct astigmatism?
No. They only correct nearsightedness (minus powers). With astigmatism, check with your optician first.
Do the colors show on dark or brown eyes?
Yes. Our lenses are made to show on both light and dark eyes, with a soft, natural blend.
Why does the color look different from the photos?
Our lenses are made for a natural look and blend slightly with your own eye color. The result depends on your eyes, the light and your screen.
Do you also have lenses without color?
Yes, our Transparent lenses: clear monthly lenses with power.
What are the specifications?
- Replacement
- 1 month
- Type
- Soft lens
- Contents
- 2 lenses (1 pair)
- Base curve
- 8.6 mm
- Diameter
- 14.0 mm
- Material
- Hydrogel (HEMA + NVP)
- Water content
- 40%
- Center thickness
- 0.08 mm
- Packaging
- Sterile, each lens separately
- Quality mark
- CE 0197 · class IIa
- Wear time
- Up to 12 hours a day
- Colors
- 12
Wearing & care
What do I do before the first use?
Soak new lenses in fresh lens solution for 8 hours. Then rinse them and put them in with clean, dry hands.
How long can I wear them per day?
Up to 12 hours a day, never while sleeping. New to lenses? Start with a few hours and build up.
How long can I use one pair?
They are monthly lenses: you use a pair for up to 30 days after opening, if you clean and store them properly.
Do I need lens solution?
Yes. Always rinse and store your lenses in fresh lens solution, never in water. You can order solution and a lens case together with your lenses.
Can I sleep or shower with them?
No. Always take them out before sleeping, showering or swimming.
My eyes burn or itch. What should I do?
- Remove the lenses right away.
- Rinse them with fresh solution, never with water, and check they aren't inside out.
- Still blurry or irritated? Remove your lenses and see an optician.
My lens feels uncomfortable or my vision is blurry
- The lens may be inside out: take it out and turn it over.
- It may be dirty: clean it with fresh lens solution, never with water.
- A scratched lens stays uncomfortable: use a new one.
- Still blurry or irritated? Remove your lenses and see an optician.
Are the lenses safe and certified?
Yes. They're CE-marked medical devices (class IIa, CE 0197), produced under the ISO 13485 quality standard. Every lens is packed sterile and the material is tested for eye irritation and allergic reactions.
How do I wear lenses safely?
- Always wash your hands before touching your lenses.
- Never share your lenses with someone else.
- Put your lenses in before make-up and take them out before removing it.
- Wear them up to 12 hours a day and never while sleeping.
- Don't swim or shower with your lenses, and don't wear them when you have a cold or fever.
- Irritation that doesn't go away? Remove your lenses and see an optician.
Returns
Can I return them?
Yes, within 14 days of receipt, as long as the packaging is unopened. Opened lenses cannot be returned for hygiene reasons.
How do I return something?
Choose 'Return' in the contact form below and enter your order number. We'll email you the return address.
I ordered the wrong power or color
Is the package still unopened? Then you can return it within 14 days and order the right one.
Who pays for the return shipping?
You do. Send your return with track & trace, so it can't get lost.
When do I get my money back?
Within a few working days after we receive your return.
