1. Who we are
Opticcolors is responsible for processing your personal data. You'll find our details at the bottom of this page.
2. Which data we collect
- Name, address, email address and phone number
- Order details, such as products, powers and order history
- Payment status (we never see your full card details)
- Messages you send to our customer service
- Website usage, such as IP address, device and pages visited (cookies)
3. Why we use it
- To process and deliver your order (performance of the contract)
- To answer your questions (contract or legitimate interest)
- To send newsletters and review requests, only with your consent. You can unsubscribe at any time.
- To improve our website and show relevant ads, only with your consent via the cookie banner
- To meet legal obligations, such as keeping tax records
4. Who we share it with
Only with partners that help us run our store:
- Shopify (webshop and hosting)
- Mollie, PayPal and Klarna (payments)
- Our fulfilment partner and carriers (shipping)
- Klaviyo (email), Loox (reviews) and AfterShip (order tracking)
- Google and Meta (statistics and advertising, only with consent)
We never sell your data. Some partners are based outside the EU. In that case, safeguards such as the EU standard contractual clauses apply.
5. Cookies
We use necessary cookies to make the store work. Analytics and marketing cookies are only placed with your consent. You can change your choice at any time in the cookie settings.
6. How long we keep it
- Order and invoice data: 7 years (tax obligation)
- Customer account: until you delete it
- Newsletter: until you unsubscribe
- Customer service messages: as long as needed to handle your question
7. Your rights
You can access, correct, delete or transfer your data, restrict or object to its use, and withdraw your consent. Email us at info@opticcolors.com. We respond within one month.
8. Complaints
Not happy with how we handle your data? Let us know. You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the authority in your own country.
9. Security
We protect your data with secure connections (SSL) and only work with reliable partners. Payments are handled by certified payment providers.
10. Changes
We may update this policy. The latest version is always on this page.
Opticcolors · M. Vasalisstraat 177, 7103 JZ Winterswijk, The Netherlands (not a visiting or return address) · Chamber of Commerce (KvK) 78254035 · info@opticcolors.com
